Chapter 14
Chapter 14 presents guidelines for revising and reviewing drafts and ends by explaining time management guidelines during the revision process. One guideline that I recognized to be familiar is "check from your employer's point of view". This is one of the key elements that we must take into consideration when producing technical and professional documents in the workplace. When we are employed by a company, we represent that company. Therefore, we must act in their best interest, as stated in the text. Our communication objectives must take into account the consequences of our communication, decisions we are/are not authorized to make on behalf of the company and decide whether our communication complies with employer policies such as style and format.
Chapter 15
Chapter 15 provides guidelines on testing drafts for usability and persuasiveness. These guidelines can be applied to all technical documents. Testing drafts is an important step in the development stages. Testing drafts allows users to measure usability and persuasiveness which enables the writer to uncover areas that need more attention.
In my previous employment, using technical manuals to perform maintenance on aircraft was a requirement. Aircraft maintenance personnel often uncovered information that wasn't accurate or usable. To encourage ideas to improve technical manual procedures, the IDEA program was developed which provided monetary awards for suggestions and improvements. If submitted revisions were approved, you were paid $200 minimum $10,000 max. I know one person who hit the jackpot. I got $200 for one of my submissions.
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14 years ago